"Distressing, we can't connect to your account. Please try once again afterwards" error when you activate Part from Function 365

  • Article
  • 3 minutes to read
  • Applies to:
    Microsoft 365 Apps for enterprise, Microsoft Visio Pro for Office 365, Project Online Desktop Client

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information nearly this change, read this blog mail service.

Summary

This article discusses how to troubleshoot the activation problems in Microsoft Office from Function 365. Activation fails and you receive one the following mistake messages:

Nosotros are unable to connect correct at present. Please check your network and effort again later.

Deplorable, nosotros tin't connect to your account. Please endeavour again after.

More than data

This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each stride, check to run into whether the event is fixed. If not, go along to the next step.

Step 1. Identify and fix activation bug past using the Support and Recovery Assistant for Office 365

The Support and Recovery Assistant app runs on Windows PCs and can help you identify and set activation issues with Office 365.
Office 365: Use the Support and Recovery Banana for Office 365

Footstep ii. Check whether you lot're backside a proxy server

Are y'all backside a proxy server? If you're not sure, ask your administrator. If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps:

  1. Open a Command Prompt window every bit an ambassador. To do this, click Start, type cmd.exe in the search box, right-click cmd.exe in the list, and then click Run as administrator.
  2. Type the post-obit control, and so press Enter: 
                      netsh winhttp set proxy < Accost of proxy server >

Footstep three. Check whether you're behind a firewall

Are you backside a firewall? If you're not certain, ask your administrator. If you're behind a firewall, it might have to exist configured to enable admission to the following:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.live.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.live.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://world wide web.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • go.microsoft.com
  • office15client.microsoft.com

Each firewall will have a dissimilar method for enable access to these URIs. Check your software's documentation for instructions or ask your administrator to practice this for you.

For more than data about Microsoft 365 Apps for enterprise URLs and IP addresses, encounter the following Microsoft article: Office 365 URLs and IP address ranges

Stride iv. Bank check whether you have the appropriate license

  1. Sign in to the Part 365 portal.
  2. Click Settings then click Office 365 settings.
  3. Locate the Assigned licenses area.
  4. If y'all run across The latest desktop version of Role, then y'all accept an Office subscription assigned correctly.
  5. If you don't run across The latest desktop version of Office, contact your ambassador or run into the Office article What Office 365 business product or license do I take?

Step five. If you previously activated an Office 2013 programme on the reckoner, try to remove the existing product key

To manually remove existing product keys for an Office 2013 program, follow these steps:

  1. Open a Command Prompt window, blazon one of the following commands, and and then press Enter:

    • If you're running 64-bit Windows with 32-bit Role:

                            cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus

    • If you're running 32-bit Windows, or running 64-scrap Function with 64-scrap Windows:

                            cscript.exe "%ProgramFiles%\Microsoft Function\Office15\ospp.vbs" /dstatus

  2. Examine the output. Look for and locate the last five characters of the installed product fundamental.

  3. Remove all product keys. To remove a product cardinal, type the following command and then press Enter:

                      cscript ospp.vbs /unpkey: <Last v characters of product cardinal>

Here'due south an example of the output of steps 5a through 5c:

              Microsoft Windows [Version 6.one.7601]  Copyright (c) 2009 Microsoft Corporation. All rights reserved.  C:\Windows\system32>cd "C:\Programme Files (x86)\Microsoft Office\Office15"  C:\Program Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /dstatus  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  SKU ID: 82cef0d9-d31d-456e-a3fa-ae2637ea2984  LICENSE NAME: Office fifteen, OfficeProPlusSubR_Subscription edition  LICENSE DESCRIPTION: Office 15, TIMEBASED_SUB channel  EXPIRATION: ten/eleven/2013 4:59:59 PM  LICENSE STATUS: ---NOTIFICATIONS---  ERROR Code: 0xC004F005  Fault DESCRIPTION: The Software Licensing Service reported that the product key  does not lucifer the product key for the license.  Concluding 5 characters of installed production cardinal: RMYP4 ---------------------------------------  ---Exiting-----------------------------  C:\Program Files (x86)\Microsoft Role\Office15>cscript ospp.vbs /unpkey:RMYP4  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  Uninstalling product key for: Office 15, OfficeProPlusSubR_Subscription edition  <Product key uninstall successful>  ---------------------------------------  ---Exiting-----------------------------

For more information, see the post-obit Microsoft Cognition Base articles:

  • Troubleshoot installing Function
  • Unlicensed product and activation errors in Role

Still need help? Go to Microsoft Customs.